Zivora Kids Clothing currently provides delivery to serviceable locations across Pakistan. Customers must provide a complete address, active phone number and accurate delivery information when placing an order. Orders are normally processed after confirmation and are generally delivered within three to seven working days. Delivery may take longer for remote locations, public holidays, promotional periods, weather disruptions, courier delays or circumstances beyond our control. Estimated delivery times are provided for guidance and are not guaranteed. Zivora Kids Clothing will make reasonable efforts to dispatch orders promptly but cannot be held responsible for delays caused by courier companies, incorrect customer information or events outside our control. Any applicable delivery charge will be displayed during checkout or communicated before order confirmation. Additional charges may apply to certain remote or restricted locations.
Customers should remain available on the provided phone number after placing an order. A courier may contact the customer to confirm the address or arrange delivery. If delivery fails because the recipient is unavailable, refuses the parcel or provides incorrect details, additional delivery charges may apply to resend the order.Customers should inspect the parcel as soon as possible after delivery. If an incorrect, damaged or defective product is received, Zivora Kids Clothing must be contacted within forty-eight hours of delivery. Clear photographs or a short video of the parcel, product and packaging may be required to verify the issue. A size exchange may be requested within seven days of delivery, provided the product is unused, unworn, unwashed, undamaged and returned with its original tags and packaging. Exchange approval is subject to the requested size being available. Products showing signs of wear, washing, perfume, stains, alteration, damage or missing tags will not be accepted for exchange. Items purchased during clearance promotions or marked as non-returnable may not qualify unless they were delivered damaged or incorrect.
Where an exchange is requested because the customer selected an incorrect size, the customer may be responsible for return and reshipping charges. If Zivora Kids Clothing delivered an incorrect or defective product, reasonable return and replacement delivery costs will be covered by us. A refund may be approved when an incorrect, damaged or defective item cannot be replaced, or when a confirmed order cannot be fulfilled. Change-of-mind refunds are not normally provided unless specifically approved by Zivora Kids Clothing. Approved refunds will be issued through an available payment method or bank transfer after the returned product has been received and inspected. Processing times may vary depending on the payment method and financial institution. The original delivery charge may be non-refundable unless the refund is caused by an incorrect, damaged or defective product supplied by Zivora Kids Clothing. Orders may be cancelled before dispatch by contacting customer support promptly. Once an order has been handed to the courier, it may no longer be cancelled and will be handled under the applicable return or exchange conditions.
