Zivora Kids Clothing respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, contact us or place an order. We may collect information including your name, phone number, email address, delivery address, billing information, order details, selected sizes, purchased products and messages submitted through the website, WhatsApp, social media or customer-support channels. We may also collect limited technical information, including your browser type, device type, IP address, website activity, referring pages and cookie information. This information helps us maintain the website, improve performance, understand customer preferences and provide a better shopping experience. Your information may be used to process and confirm orders, arrange delivery, provide customer support, manage exchanges or refunds, send order updates, prevent fraudulent transactions, improve our products and communicate promotional offers where you have agreed to receive them.
When online payment options are available, payment details may be processed by an authorised third-party payment provider. Zivora Kids Clothing does not intentionally store complete debit-card or credit-card information on its own website systems. We may share necessary information with delivery companies, payment providers, website-hosting providers, technical service providers and other partners involved in completing your order or operating our business. These parties should only use the information for the service they provide. We do not sell or rent customers’ personal information to advertisers or unrelated third parties. Information may be disclosed where required by law, to protect our legal rights, to investigate fraud or to protect the safety of customers and the public.
The website may use cookies and similar technologies to remember preferences, analyse website usage, maintain shopping-cart functionality and improve the customer experience. You may control or disable cookies through your browser settings, although some website features may not work correctly afterward. We take reasonable administrative and technical measures to protect personal information. However, no online system can guarantee complete security, and customers should avoid sharing passwords, verification codes or unnecessary financial information through unsecured channels. Personal information will be retained only for as long as reasonably necessary to process orders, provide support, maintain business records, resolve disputes and meet legal or accounting requirements. Customers may contact Zivora Kids Clothing to request access to, correction of or deletion of their personal information, subject to any information that must be retained for legitimate business or legal purposes.
